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Frequently Asked Questions

About ROLL

  • What areas does ROLL Garage Door serve? ROLL serves a 30-mile radius from Bowie, Maryland, covering Prince George's County, Anne Arundel County, Montgomery County, Washington DC, and select Charles County locations.

  • Is ROLL licensed? Yes. ROLL operates as a licensed Maryland Home Improvement Commission (MHIC) contractor and a DC Home Improvement Contractor.

  • What is your MHIC license number? #168040
    What is your DC Contractor's License Number #420225000057

  • What hours do you operate? ROLL's regular service hours are Monday-Saturday, 8 AM - 5 PM.
    Can I get service after hours or on weekends?After-hours support is available with phone triage until 9 PM and 24/7 online scheduling. Premium pricing applies to after-hours appointments.
    Do you offer same-day service? Same-day service is available subject to scheduling when requested before 4 PM. Most garage door repairs can be completed in a single visit when parts are in stock on the service vehicle.
    Do you warranty your work? Yes. All spring replacements include a lifetime labor warranty. Parts warranties vary by manufacturer and are detailed on service invoices.

    Pricing

  • Do you provide pricing before starting work?

  • Do you charge a diagnostic fee?

  • What affects garage door repair pricing?

  • What payment methods do you accept?

Repairs

  • Should I repair or replace my garage door? Single-component failures on doors less than 15 years old typically warrant repair. Multiple failures, structural damage, or doors older than 20 years often justify replacement for cost-effectiveness and improved efficiency.

  • How long do garage doors last?

  • How often should I have my garage door serviced? Annual maintenance extends door lifespan and prevents unexpected failures. Lubrication, hardware tightening, balance testing, and safety sensor verification should be performed yearly.
    Q: How long does a typical repair take?A: Most garage door repairs are completed within 1-2 hours. Complex installations or multiple-component repairs may require additional time.
    Q: Do you provide free estimates? Written estimates are provided on-site before any work begins. Service call fees are waived when repair or installation service is completed during the same visit.

Safety

  • Is it safe to repair a garage door myself?

  • What should I do if a garage door spring breaks?

  • Why shouldn't I operate a door with a broken spring?

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