Frequently Asked Questions
About ROLL
ROLL Garage Door serves homeowners throughout Prince George's County, Montgomery County, Charles County, and Washington, DC, with quick service in Bowie, Lanham, Crofton, Upper Marlboro, and Laurel.
Yes. ROLL operates as a licensed Maryland Home Improvement Commission (MHIC) contractor and a DC Home Improvement Contractor.
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ROLL's regular service hours are Monday-Saturday, 8 AM - 5 PM.
After-hours support is available with phone triage until 9 PM and 24/7 online scheduling. Premium pricing applies to after-hours appointments.
Same-day service is available subject to scheduling when requested before 4 PM. Most garage door repairs can be completed in a single visit when parts are in stock on the service vehicle.
Yes, our warranties differ based on the type of service we offer. Additionally, parts warranties vary by manufacturer and are detailed on service invoices.
Pricing
Yes, at ROLL, we believe in transparency. For every job, we provide a 25-point inspection, which we call gauging your door’s health. Based on our findings, we put together two to three options to fix the problem for your review before starting any work.
Yes, we charge a $165.00 service call fee, which is waived if a service is provided.
Describe a feature you’d like to share about this company or highlight a particular service it offers.
Garage door repair pricing varies and will be evaluated based on the complexity and the man-hours required to complete the repair.
Cash, Check, Credit Cards, and Zelle
Repairs
Single-component failures on doors less than 15 years old typically warrant repair. Multiple failures, structural damage, or doors older than 20 years often justify replacement for cost-effectiveness and improved efficiency.
Garage door repair pricing varies and is based on the complexity and the man-hours required to complete the repair.
Garage doors typically last 15-20 years, depending on maintenance and upkeep. Think of your garage door like your car. If you keep up with the regular maintenance schedule, your car will last much longer than one that is not maintained.
Annual maintenance extends door lifespan and prevents unexpected failures. Lubrication, hardware tightening, balance testing, and safety sensor verification should be performed yearly.
Safety
No. Long answer: It’s possible but not recommended. Garage doors are dangerous and can cause serious injuries or even death.
Contact a professional right away and avoid trying repairs yourself. Garage doors are hazardous and can lead to severe injuries or fatalities.
Springs support the weight of your garage door, allowing you to open it manually. Your garage door opener is designed to operate your door, not to lift it. An opener is designed to lift up to 5 lbs., so if your spring(s) are broken, the full weight of the door will make it extremely heavy. If you lift the door manually, you could injure yourself or damage your garage door opener.