Privacy Policy

PRIVACY POLICY
Effective Date: April 25, 2026
ROLL Garage Door ("ROLL," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (rollgd.com) or use our services.
1. INFORMATION WE COLLECT
1.1 Information You Provide

• Contact Information: Name, email address, phone number, and service address when you request a quote, schedule service, or sign up for membership.

• Payment Information: Credit card or payment details necessary to process transactions (processed securely through third-party payment processors).

• Communications: Information you provide when contacting us via phone, email, or contact forms.

1.2 Information Automatically Collected

• Usage Data: IP address, browser type, device information, pages visited, and time spent on our Site.

• Cookies and Tracking Technologies: We use cookies and similar technologies to improve Site functionality and analyze usage. You can disable cookies in your browser settings, but some Site features may not function properly.

2. HOW WE USE YOUR INFORMATION
We use your information to:

• Provide, maintain, and improve our services

• Process transactions and send service-related communications

• Respond to your inquiries and customer service requests

• Send marketing communications (you may opt out at any time)

• Analyze Site usage and improve user experience

• Comply with legal obligations and enforce our Terms

3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
3.1 Service Providers: Third-party vendors who assist with payment processing, website hosting, email delivery, and analytics. These providers are contractually obligated to protect your information.
3.2 Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights and safety.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Service records and transaction data are retained for at least 7 years for tax and legal compliance.
5. YOUR RIGHTS AND CHOICES
5.1 Access and Correction: You may request access to or correction of your personal information by contacting us.
5.2 Marketing Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.
5.3 Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.
5.4 Do Not Track: Our Site does not currently respond to "Do Not Track" signals.
6. DATA SECURITY
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. CHILDREN'S PRIVACY
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
8. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Site or services constitutes acceptance of the updated policy.
10. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
ROLL Garage Door
7375 Executive Place, Suite 400, Lanham, MD 20706
info@rollgd.com
240-671-4118