Terms & Conditions

Service Terms & Conditions
Effective Date: April 25, 2026
These Service Terms and Conditions ("Terms") govern all services provided by ROLL Garage Door ("ROLL," "we," "us," or "our") to customers ("you" or "Customer"). By scheduling, accepting, or paying for services, you agree to these Terms.
1. SERVICE SCOPE AND ESTIMATES
1.1 Estimates: All estimates are valid for 30 days from the date of issue and are based on initial inspection. If additional issues are discovered during service, we will notify you and provide a revised estimate before proceeding.
1.2 Diagnostic Fees: Service call fees or diagnostic charges are due at the time of visit, even if you decline recommended repairs.
1.3 Scope Changes: Work not included in the original estimate requires written or verbal approval before commencement. Approval may be provided on-site to the technician.
2. PRICING AND PAYMENT
2.1 Payment Due: Payment is due upon completion of service unless alternative arrangements are agreed to in writing.
2.2 Accepted Payment Methods: We accept cash, credit/debit cards, and electronic payment. A convenience fee may apply to certain payment methods.
2.3 Late Payment: Accounts unpaid beyond 30 days may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate permitted by Maryland law, whichever is lower.
3. SCHEDULING AND CANCELLATIONS
3.1 Appointment Windows: We provide estimated arrival windows. Delays due to weather, traffic, or prior job complications may occur. We will notify you if delays exceed 30 minutes.
3.2 Customer Cancellations: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to $75.
3.3 No-Shows: If no one is present at the scheduled service location and we cannot reach you by phone, a $75 trip charge will apply.
4. WARRANTIES
4.1 Labor Warranty: Labor is warranted for a period specified at the time of service, typically ranging from 30 days to 1 year depending on the type of repair. Warranty terms will be stated on your invoice.
4.2 Parts Warranty: Parts are covered under manufacturer warranties, which vary by component. We will provide warranty information for all parts installed.
4.3 Warranty Exclusions: Warranties do not cover:

• Damage caused by misuse, neglect, or unauthorized modifications

• Normal wear and tear

• Damage caused by acts of God, accidents, or external forces

• Failures resulting from lack of recommended maintenance

4.4 Warranty Claims: To make a warranty claim, contact us within the warranty period. We will inspect the issue and determine coverage at our discretion.
5. LIMITATION OF LIABILITY
5.1 Service Limitations: Our liability is limited to the cost of the service provided. We are not responsible for:

• Consequential damages (lost wages, alternative transportation costs, etc.)

• Pre-existing damage to property not caused by our service

• Damage to property resulting from deferred maintenance or Customer neglect

5.2 Property Damage: While we take care to protect your property, we are not responsible for damage to landscaping, driveways, or other property elements necessarily affected by service access.
5.3 Maximum Liability: Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
6. CUSTOMER RESPONSIBILITIES
6.1 Access: Customer must provide clear access to the work area and ensure pets are secured during service.
6.2 Accurate Information: Customer must provide accurate information regarding the issue, prior repairs, and any known hazards.
6.3 Safety: Customer is responsible for ensuring the area is safe for our technicians to work. We reserve the right to refuse service in unsafe conditions.
7. MEMBERSHIP TERMS (IF APPLICABLE)
7.1 Membership Duration: Memberships are annual and renew automatically unless canceled in writing at least 30 days before the renewal date.
7.2 Membership Benefits: Benefits are non-transferable and apply only to the enrolled property address.
7.3 Cancellation: Memberships may be canceled with 30 days' written notice. No refunds will be issued for unused portions of the membership term.
7.4 Service Scheduling: Annual maintenance must be scheduled within the membership year. Unused maintenance visits do not roll over.
8. DISPUTE RESOLUTION
8.1 Informal Resolution: In the event of a dispute, Customer agrees to contact us directly to seek resolution before pursuing legal action.
8.2 Arbitration: Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Prince George's County, Maryland.
8.3 Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits.
9. GENERAL PROVISIONS
9.1 Governing Law: These Terms are governed by the laws of the State of Maryland.
9.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.
9.3 Modifications: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date.
9.4 Entire Agreement: These Terms, together with any written estimates or agreements, constitute the entire agreement between ROLL and Customer.
Questions? Contact us at [insert contact email] or [insert phone number].
WEBSITE TERMS OF USE
Effective Date: [Insert Date]
Welcome to rollgd.com (the "Site"). By accessing or using this Site, you agree to these Website Terms of Use ("Terms"). If you do not agree, do not use the Site.
1. SITE OWNERSHIP AND LICENSE
1.1 Ownership: All content on this Site, including text, graphics, logos, images, and software, is the property of ROLL Garage Door or its licensors and is protected by copyright, trademark, and other intellectual property laws.
1.2 Limited License: You may view and print pages from this Site for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our written permission.
2. PROHIBITED USES
You agree not to:

• Use the Site for any unlawful purpose

• Attempt to gain unauthorized access to any part of the Site or related systems

• Interfere with or disrupt the Site or servers

• Transmit viruses, malware, or harmful code

• Harvest or collect information about other users without consent

• Impersonate any person or entity

3. USER-SUBMITTED CONTENT
3.1 Submissions: If you submit reviews, comments, photos, or other content to the Site, you grant ROLL a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content.
3.2 Prohibited Content: You may not submit content that is defamatory, obscene, harassing, or violates the rights of others.
3.3 No Obligation: We are not obligated to monitor or publish user-submitted content but reserve the right to remove any content at our discretion.
4. THIRD-PARTY LINKS
The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party sites is at your own risk.
5. DISCLAIMER OF WARRANTIES
5.1 "As Is" Basis: The Site is provided "as is" and "as available" without warranties of any kind, either express or implied.
5.2 No Guarantee of Accuracy: While we strive to provide accurate information, we do not warrant that the Site content is complete, accurate, or current.
5.3 Service Availability: We do not guarantee that the Site will be uninterrupted, secure, or error-free.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law:

• ROLL is not liable for any indirect, incidental, or consequential damages arising from your use of the Site.

• Our total liability for any claim related to the Site shall not exceed $100.

7. INDEMNIFICATION
You agree to indemnify and hold harmless ROLL, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.
8. PRIVACY
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. MODIFICATIONS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the updated Terms.
10. TERMINATION
We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1 Governing Law: These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.
11.2 Arbitration: Any disputes arising from these Terms or use of the Site shall be resolved by binding arbitration in Prince George's County, Maryland, in accordance with the American Arbitration Association rules.
11.3 Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions.
12. CONTACT INFORMATION
For questions about these Terms, contact us at:
ROLL Garage Door
7375 Executive Place, Suite 400, Lanham MD 20706
info@rollgd.com
240-671-4118