Frequently Asked Questions
Q: Do you offer same-day service?
A: Same-day service is available subject to scheduling when requested before 4 PM. Most garage door repairs can be completed in a single visit when parts are in stock on the service vehicle.
Q: What areas do you serve?
A: ROLL serves a 30-mile radius from Bowie, Maryland, covering Prince George's County, Anne Arundel County, Montgomery County, Washington DC, and select Charles County locations.
Q: Do you provide free estimates?
A: Written estimates are provided on-site before any work begins. Consultation fees are waived when repair or installation service is completed during the same visit.
Q: What payment methods do you accept?
A: [List accepted payment methods based on Housecall Pro setup]
Q: Are you licensed and insured?
A: Yes. ROLL operates as a licensed Maryland Home Improvement Commission (MHIC) contractor with comprehensive general liability insurance and bonding.
Q: How long does a typical repair take?
A: Most garage door repairs are completed within 1-2 hours. Complex installations or multiple-component repairs may require additional time.
Q: Do you warranty your work?
A: Yes. All spring replacements include a lifetime labor warranty. Parts warranties vary by manufacturer and are detailed on service invoices.
Q: Can I get service after hours or on weekends?
A: Regular service hours are Monday-Saturday, 8 AM - 5 PM. After-hours support is available with phone triage until 9 PM and 24/7 online scheduling. Premium pricing applies to after-hours appointments.
Q: Should I repair or replace my garage door?
A: Single-component failures on doors less than 15 years old typically warrant repair. Multiple failures, structural damage, or doors older than 20 years often justify replacement for cost-effectiveness and improved efficiency.
Q: How often should garage doors be serviced?
A: Annual maintenance extends door lifespan and prevents unexpected failures. Lubrication, hardware tightening, balance testing, and safety sensor verification should be performed yearly.